Effektiviteten tok tregangeren

We have increased the efficiency of our call center by 300 percent per salesperson.

We have increased the efficiency of our call center by 300 percent per salesperson.

Daniel Storløs, Enevo
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Effektiviteten tok tregangeren

– We needed a simple call system with no start-up costs and a good overview. Our choice fell to Nextcom CRM, and in no time the efficiency of our call center skyrocketed, ”says chief operating officer of Enevo, Daniel Storløs.

More efficient sales representatives

The system has enabled salespeople to be more productive and spend their time on what actually generates revenue; namely sales. After using predictive dialer, efficiency per vendor has gone up 300 percent.

Maximizing production time made it possible to operate profitably, while staying competitive in a crowded market.

More revenue to sales representatives

Customer calls is what a call center makes money from. With a response rate of around 30 per cent before we got Nextcom, much of the workday disappeared because of unnecessary waiting. The business therefore had to compensate with a higher rate per sale and hiring more salespeople to reach set targets. – After we got a new system we notice that motivation has increased and that there is real moxie in the office. With the voicemail module that comes with the predictive dialer, you don’t have to waste time on empty calls.

He further states that another benefit is that Nextcom has also developed a staff module that handles absences, holidays and the like for them. – Now we do not have to spend time on several HR systems and the extra costs they bring.

– I would recommend Nextcom’s solution to all call centers. We have been very pleased with both the product and the follow-up from the company, ”says Storløs.

Effektiviteten tok tregangeren

We have increased the efficiency of our call center by 300 percent per salesperson.

Daniel Storløs, Enevo

– We needed a simple call system with no start-up costs and a good overview. Our choice fell to Nextcom CRM, and in no time the efficiency of our call center skyrocketed, ”says chief operating officer of Enevo, Daniel Storløs.

More efficient sales representatives

The system has enabled salespeople to be more productive and spend their time on what actually generates revenue; namely sales. After using predictive dialer, efficiency per vendor has gone up 300 percent.

Maximizing production time made it possible to operate profitably, while staying competitive in a crowded market.

More revenue to sales representatives

Customer calls is what a call center makes money from. With a response rate of around 30 per cent before we got Nextcom, much of the workday disappeared because of unnecessary waiting. The business therefore had to compensate with a higher rate per sale and hiring more salespeople to reach set targets. – After we got a new system we notice that motivation has increased and that there is real moxie in the office. With the voicemail module that comes with the predictive dialer, you don’t have to waste time on empty calls.

He further states that another benefit is that Nextcom has also developed a staff module that handles absences, holidays and the like for them. – Now we do not have to spend time on several HR systems and the extra costs they bring.

– I would recommend Nextcom’s solution to all call centers. We have been very pleased with both the product and the follow-up from the company, ”says Storløs.