One system for the whole firm

Nextcom connects the entire puzzle into one system. That makes the workday very easy for us.

Nextcom connects the entire puzzle into one system. That makes the workday very easy for us.

Maria Laxheim, Reach.
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One system for the whole firm

From using only a small part of the system in the beginning, Reach today has a complete, tailor-made system from Nextcom – which includes everything from customer care and staff to finance. “We are impressed with Nextcom CRM’s complete solution,” says Maria Laxheim, general manager of Reach.

Reach offers its customers comprehensive magazine subscriptions, so called “magazine packages” for popular titles for their waiting rooms, receptions, staff rooms and the like. Reach is owned by the company Bladpakken.

Covers everything

– We have tested several CRM systems, but were not very satisfied before we started using Nextcom’s system. A “kiosk-tipper” as we say in our industrye (Editorial note: a new product so good that people tip over newsstands.), she says.

– We have 2,500 customers in Norway. There are many puzzle pieces that need to fall into place daily. Bookings and cancellations come in by phone, sms and e-mail. Bills must be sent out, etc. All of this Nextcom’s systems manage to sew together in an image on the computer. It makes the workday very easy for all of us at Reach, says Laxheim.

She adds that Reach gained control of their own finances and their customer database when the Nextcom CRM system was implemented. – Profitability is good, and our customers receive excellent service. We have 100 percent confidence in the nice and talented employees from Sandefjord, says the Reach manager.

One system for the whole firm

Nextcom connects the entire puzzle into one system. That makes the workday very easy for us.

Maria Laxheim, Reach.

From using only a small part of the system in the beginning, Reach today has a complete, tailor-made system from Nextcom – which includes everything from customer care and staff to finance. “We are impressed with Nextcom CRM’s complete solution,” says Maria Laxheim, general manager of Reach.

Reach offers its customers comprehensive magazine subscriptions, so called “magazine packages” for popular titles for their waiting rooms, receptions, staff rooms and the like. Reach is owned by the company Bladpakken.

Covers everything

– We have tested several CRM systems, but were not very satisfied before we started using Nextcom’s system. A “kiosk-tipper” as we say in our industrye (Editorial note: a new product so good that people tip over newsstands.), she says.

– We have 2,500 customers in Norway. There are many puzzle pieces that need to fall into place daily. Bookings and cancellations come in by phone, sms and e-mail. Bills must be sent out, etc. All of this Nextcom’s systems manage to sew together in an image on the computer. It makes the workday very easy for all of us at Reach, says Laxheim.

She adds that Reach gained control of their own finances and their customer database when the Nextcom CRM system was implemented. – Profitability is good, and our customers receive excellent service. We have 100 percent confidence in the nice and talented employees from Sandefjord, says the Reach manager.