SmartService

Quick responses and personal service create long-lasting customer relationships and increase sales.

With Nextcom SmartService, you can efficiently handle inquiries from customers, regardless of whether you are contacted by phone, email or chat.

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Flow in customer relationships

The customer card comes up automatically for incoming or outgoing calls, and the system provides a 360-degree overview of the customer in one view. The consultant can provide quick answers to questions, and the contact thus becomes more personal.

New inquiries are automatically routed to the consultant and registered in the customer card. When inquiries from new customers, a new customer card is created completely automatically.
The system can be tailored to your needs.

Reports

Easy and flexible report solution where you see a detailed activity overview (number of inquiries, e-mails, phone calls, web-chat etc.) for consultants, teams departments.

The system lets you set up lists of tasks, so you can get the most out of your employees. Consultants can plan tasks and get reminders in the system, so nothing slips through the cracks.

Important updates can be shown on every consultant’s screen, which secures the best possible information flow.

Motivated teams

Happy customers – motivated teams. Nextcom CRM Customer Service gives you the opportunity to create and manage several types of competitions. This increases the motivation and efficiency of the team!

Training and testing

Develop and test consultants’ professional, product- and system knowledge with a flexible testing system, with voice recorded conversations and listening-in for live coaching.

Updated and easily accessible reports

Easy and flexible report solution where you see a detailed activity overview (number of inquiries, e-mails, phone calls, web-chat etc.) for consultants, teams departments.

360-degree customer view

The customer card gives a total overview of the customer in one view. Suggests the next follow up automatically based on previous follow-up patterns.

Customer surveys

Measure the satisfaction of your customers by automatically sending satisfaction surveys to customers after contact with the service consultant.

Integrated telephony, e-mail and SMS

All communication is made directly through the system. The consultant saves time and can call several phones. All communication is automatically archived in the customer card.

Registration of inquiries and routing

New inquiries are automatically routed to the customer service representative responsible and registered in the customer card. With inquiries from new customers a new customer card is automatically generated.

GDPR

Gives full overview over personal data and simplifies administration of all the duties set under GDPR, surrounding consent, delivery of personal information, anonymity and deletion.

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