360-DEGREE CUSTOMER VIEW
The customer card gives a total overview of the customer in one view and, suggests the next follow up automatically based on previous follow-up patterns.
Keep track on sales with easy and flexible report solution where you see activity overview (time spent, incidents, offers, hit rate etc.) and result statistics (sales, provisions etc.) for all consultants, teams departments.
Important updates can be shown on every consultant’s screen, which secures excellent information flow.
Nothing motivates winners more than a sales competition!
Nextcom gives you the opportunity to easily make and administer several kinds of competitions.
Consultants, teams and departments can continuously see their own progress towards goals.
You are also able to show statistics with integrated clapping sound for person, team and department.
Develop the team
Develop and test consultants’ professional, product- and system knowledge with a flexible testing system, with voice recorded conversations and listening-in for live coaching.
Updated and easily accessible sales reports
Easy and flexible report solution where you see activity overview (time spent, incidents, offers, hit rate etc.) and result statistics (sales, provisions etc.) for all consultants, teams departments.
Full overview over all existing and potential customers
- Overview of the progress of the projects.
- All communication, such as notes and e-mail, gathered in one place.
- Keep track of time with time control function.
- As a manager, you have an overview of the number of cases each consultant works on, as well as how the pipeline looks towards budget and forecast.
Easy to upload contact lists for existing and potential customers, manually or automatically. The lists can be segmented, and assigned to individuals or teams. Easily available activity- and result reports.
Book meetings and synchronize with your calendar
Meeting invitation e-mails can easily be sent from the system, and is automatically registered in the consultant’s and the customer’s Outlook 365-calendar or Google Calendar.
360-degree customer view
The customer card gives a total overview of the customer in one showing. Suggests the next follow up automatically based on previous follow-up patterns.
Integrated telephony, e-mail and SMS
All communication is made directly through the system. The consultant saves time and can call several phones. All communication is automatically archived in the customer card.
The system can be configured to automatically call several potential customers at once, and the call will be put to an available consultant when the customer answers. Reduces the time a consultant loses waiting for the call to be answered.
Sending offers and order confirmation
Easily sent to the customer through a shared e-mail or SMS.
Offer approval is automatically registered by the system.
Integrated invoice program
Invoices can automatically be sent to the customer with or without integrated OCR.
Create ready made travel expenses with the press of a button.
Gives full overview over personal data and simplifies administration of all the duties set under GDPR, surrounding consent, delivery of personal information, anonymity and deletion.