{"id":3854,"date":"2021-02-17T11:17:28","date_gmt":"2021-02-17T10:17:28","guid":{"rendered":"https:\/\/nextcom.no\/services\/support\/"},"modified":"2021-02-23T10:27:12","modified_gmt":"2021-02-23T09:27:12","slug":"support","status":"publish","type":"page","link":"https:\/\/nextcom.no\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section id=\"feature-block_5fcf843621cd8\" class=\"byggemodul feature alignfull image-align-right style-banner\" data-max-height=\"500\">\n  \n      <div class=\"feature-image sp-bg-wrap\"><style>.sp-bg-wrap{position:relative;overflow:hidden}.sp-bg-wrap .sp-bg-img{position:absolute;inset:0;width:100%;height:100%;max-width:none;object-fit:cover;object-position:center;z-index:0}<\/style><img width=\"680\" height=\"340\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-1024x512.png\" class=\"sp-bg-img\" alt=\"\" sizes=\"auto, 100vw\" decoding=\"async\" style=\"object-fit:cover;object-position:center;\" loading=\"lazy\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-1024x512.png 1024w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-300x150.png 300w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-768x384.png 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-1536x768.png 1536w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-2048x1024.png 2048w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-440x220.png 440w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-120x60.png 120w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-320x160.png 320w, https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/Design-uten-navn-2-kopi-1280x640.png 1280w\" \/><\/div>\n  \n  <div class=\"feature-content\">\n    <div class=\"feature-content-small inner-wrap-big\">\n      <div class=\"entry-content\">\n        <div class=\"acf-innerblocks-container\">\n\n<h1 class=\"wp-block-heading\">Support<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">For us, proximity to the customer is important. We assist with support before, during and after implementation.<\/p>\n\n\n\n<div style=\"height:65px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-right\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background\" href=\"https:\/\/nextcom.no\/en\/contact-us\/\">Contact us for support<\/a><\/div>\n<\/div>\n\n<\/div>\n      <\/div>\n\n          <\/div>\n  <\/div>\n\n  <style type=\"text\/css\">\n    #feature-block_5fcf843621cd8 .feature-image {padding-bottom: 40%;\n\n        background-size: cover;\n    }\n    @media (min-width: 768px) {\n      #feature-block_5fcf843621cd8 .feature-image {\n        padding-bottom: calc((40% \/ 2) + 4%);\n      }\n      #feature-block_5fcf843621cd8.sp-double-image .feature-image {\n        padding-bottom: calc((40% \/ 2) - 5%);\n      }\n    }\n    #feature-block_5fcf843621cd8 .feature-content {\n      background: #eff6f8;\n    }\n  <\/style>\n<\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Training and rollout<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The vast majority of companies probably expect CRM systems to be so intuitive that you can get started in record-time without any special training.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We create and adapt training that suits your needs, so you can be sure that everyone involved has the best conditions for success. If employees do not use the system as intended, the return on investment will be lower than its potential.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nextcom has extensive experience with customer training. To achieve a good result, we focus on customer-adapted training. The people at Nextcom jointly prepare content and methods to ensure the best possible goal-achievement in each individual project phase \u2013 or even a more ad hoc variant, if desired.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The training is adapted in form and content to create value for both the individual and the organization as a whole. To achieve this, we  offer different training methods for different situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether the method chosen is classroom teaching, workshops, one-on-one teaching, or &#8220;online&#8221; sessions, is decided on the basis of what is most appropriate in terms of cost\/benefit value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The training is to the farthest extent based on the work processes of the employees. This perspective aims to map and adapt a simpler and more streamlined everyday life.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">Support agreements<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Most support cases can wait until regular opening hours, but sometimes problems needing immediate attention occur. To put you in control, we give you the choice of signing a support agreement, tailored to your needs.<\/p>\n\n\n\n<section id=\"pricetable-block_5fd71e3d15d60\" class=\"byggemodul pricetable\">\n  \n    <div class=\"sp-price-tables\">\n\n      \n        <article class=\"sp-price-table style-normal dont-collapse style-circle\">\n\n          <header class=\"sp-price-table-header\">\n                                          <div class=\"sp-price-table-image style-circle\">\n                  <img decoding=\"async\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/bronsje.svg\" alt=\"bronsefarge\">\n                <\/div>\n                          \n            <h3>Bronse<\/h3>\n                                  <\/header>\n\n                      <div class=\"sp-price-table-content\">\n              <div class=\"sp-features\">\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">3 timer kostnadsfritt (man-fre 08:00 &#8211; 15:30)<\/span>\n                                                              <span class=\"pointer\">(* 1)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">En kontaktperson i bedriften opp mot Nextcom<\/span>\n                                                              <span class=\"pointer\">(* 2)<\/span>\n                                      <\/p>\n\n                              <\/div>\n            <\/div>\n          \n                      <div class=\"sp-table-pointers\">\n              \n                <p class=\"sp-pointer\">\n                  <span>1) <\/span>\n                  Prisen pr pa\u030abegynt supporttime er kr 490,- eks mva. Support etter kl 15:30 mandag til fredag, samt l\u00f8rdag, s\u00f8ndag og andre helligdager er prisen pr pa\u030abegynt supporttime kr 980,- eks mva. Ekstra oppl\u00e6ring\/gjennomgang utover va\u030are oppsettspakker har en pris pa\u030a kr 890,- eks mva pr pa\u030abegynt time. Oppl\u00e6ring\/gjennomgang er kun mulig mandag til fredag mellom 09:00 \u2013 15:00, og etter avtale.                <\/p>\n\n              \n                <p class=\"sp-pointer\">\n                  <span>2) <\/span>\n                  Utvikling kun pa\u030a foresp\u00f8rsel. Pris pr pa\u030abegynt utviklingstime er kr 1.490,- eks mva. Hasteutvikling koster kr 2.990,- eks mva pr pa\u030abegynt time.                <\/p>\n\n                          <\/div>\n          \n\n          \n                      \n          \n        <\/article>\n\n      \n        <article class=\"sp-price-table style-normal dont-collapse style-circle\">\n\n          <header class=\"sp-price-table-header\">\n                                          <div class=\"sp-price-table-image style-circle\">\n                  <img decoding=\"async\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/solv.svg\" alt=\"gr\u00e5 farge\">\n                <\/div>\n                          \n            <h3>S\u00f8lv<\/h3>\n                                  <\/header>\n\n                      <div class=\"sp-price-table-content\">\n              <div class=\"sp-features\">\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">5 timer kostnadsfritt (man-fre 08:00 &#8211; 15:30)<\/span>\n                                                              <span class=\"pointer\">(* 1)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">Nextcom hjelper til med oppsett av nye brukere i systemet<\/span>\n                                                              <span class=\"pointer\">(* 2)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">Nextcom er kontaktpunkt opp mot eksterne leverand\u00f8rer tilknyttet system<\/span>\n                                                              <span class=\"pointer\">(* 3)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">En kontaktperson i bedriften opp mot Nextcom<\/span>\n                                                          <\/p>\n\n                              <\/div>\n            <\/div>\n          \n                      <div class=\"sp-table-pointers\">\n              \n                <p class=\"sp-pointer\">\n                  <span>1) <\/span>\n                  Prisen pr pa\u030abegynt supporttime er kr 490,- eks mva. Support etter kl 15:30 mandag til fredag, samt l\u00f8rdag, s\u00f8ndag og andre helligdager er prisen pr pa\u030abegynt supporttime kr 980,- eks mva. Ekstra oppl\u00e6ring\/gjennomgang utover va\u030are oppsettspakker har en pris pa\u030a kr 790,- eks mva pr pa\u030abegynt time. Oppl\u00e6ring\/gjennomgang er kun mulig mandag til fredag mellom 09:00 \u2013 15:00, og etter avtale.                <\/p>\n\n              \n                <p class=\"sp-pointer\">\n                  <span>2) <\/span>\n                  Utvikling kun p\u00e5 foresp\u00f8rsel. Nextcom \/ Nextcom Support gis tillatelse til a\u030a opprette nye brukerlisenser pa\u030a vegne av kunden iht brukeroversikt oversendt til Nextcom fra kunden.                <\/p>\n\n              \n                <p class=\"sp-pointer\">\n                  <span>3) <\/span>\n                  NextCom \/ NextCom Support gis tillatelse til a\u030a opprette nye brukerlisenser pa\u030a vegne av kunden iht brukeroversikt oversendt til NextCom fra kunden.                <\/p>\n\n                          <\/div>\n          \n\n          \n                      \n          \n        <\/article>\n\n      \n        <article class=\"sp-price-table style-normal dont-collapse style-circle\">\n\n          <header class=\"sp-price-table-header\">\n                                          <div class=\"sp-price-table-image style-circle\">\n                  <img decoding=\"async\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2020\/12\/gull.svg\" alt=\"gullfarge\">\n                <\/div>\n                          \n            <h3>Gull<\/h3>\n                                  <\/header>\n\n                      <div class=\"sp-price-table-content\">\n              <div class=\"sp-features\">\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">Ingen begrensning (man-fre 08:00 &#8211; 22:00)<\/span>\n                                                              <span class=\"pointer\">(* 1)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">NextCom hjelper til med oppsett av nye brukere i systemet<\/span>\n                                                              <span class=\"pointer\">(* 2)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">NextCom er kontaktpunkt opp mot eksterne leverand\u00f8rer tilknyttet system<\/span>\n                                                              <span class=\"pointer\">(* 3)<\/span>\n                                      <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">Eget supportnummer som er a\u030apent mellom 08:00 &#8211; 22:00<\/span>\n                                                          <\/p>\n\n                \n                  <p class=\"sp-table-feature active\">\n                    <i class=\"las la-check-circle\"><\/i>                                          <span class=\"sp-table-feature-text\">Tre kontaktpersoner i bedrifter opp mot Nextcom<\/span>\n                                                          <\/p>\n\n                              <\/div>\n            <\/div>\n          \n                      <div class=\"sp-table-pointers\">\n              \n                <p class=\"sp-pointer\">\n                  <span>1) <\/span>\n                  Ingen begrensning omfatter support og hjelp til internt bruk. Utvikling, tilpasninger av system og rapporter faller ikke under brukersupport. \r\nPrisen pr pa\u030abegynt supporttime er kr 490,- eks mva. Support etter kl 15:30 mandag til fredag, samt l\u00f8rdag, s\u00f8ndag og andre helligdager er prisen pr pa\u030abegynt supporttime kr 980,- eks mva. Ekstra oppl\u00e6ring\/gjennomgang utover va\u030are oppsettspakker har en pris pa\u030a kr 890,- eks mva pr pa\u030abegynt time. Oppl\u00e6ring\/gjennomgang er kun mulig mandag til fredag mellom 09:00 \u2013 15:00, og etter avtale.                <\/p>\n\n              \n                <p class=\"sp-pointer\">\n                  <span>2) <\/span>\n                  Utvikling kun p\u00e5 foresp\u00f8rsel. NextCom\/NextCom Support gis tillatelse til a\u030a opprette nye brukerlisenser pa\u030a vegne av kunden iht brukeroversikt oversendt til NextCom fra kunden.                <\/p>\n\n              \n                <p class=\"sp-pointer\">\n                  <span>3) <\/span>\n                  NextCom \/ NextCom Support gis tillatelse til a\u030a opprette nye brukerlisenser pa\u030a vegne av kunden iht brukeroversikt oversendt til NextCom fra kunden.                <\/p>\n\n                          <\/div>\n          \n\n          \n                      \n          \n        <\/article>\n\n      \n    <\/div>\n\n  \n<\/section>\n\n\n<div class=\"wp-block-cover alignfull has-gray-background-color has-background-dim\" style=\"min-height:282px;aspect-ratio:unset;\"><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"has-text-align-center wp-block-heading\">Ready to streamline your business?<\/h2>\n\n\n\n<div class=\"wp-block-buttons aligncenter is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-right\"><a class=\"wp-block-button__link has-orange-background-color has-background\" href=\"https:\/\/nextcom.no\/en\/produkt\/enterprise\/\">Try Nextcom CRM<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Training and rollout The vast majority of companies probably expect CRM systems to be so intuitive that you can get started in record-time without any special training. We create and adapt training that suits your needs, so you can be sure that everyone involved has the best conditions for success. If employees do not use&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/nextcom.no\/en\/services\/support\/\" title=\"Read Support\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":11,"featured_media":3200,"parent":3846,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3854","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/pages\/3854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/comments?post=3854"}],"version-history":[{"count":5,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/pages\/3854\/revisions"}],"predecessor-version":[{"id":4052,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/pages\/3854\/revisions\/4052"}],"up":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/pages\/3846"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/media\/3200"}],"wp:attachment":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/media?parent=3854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}