{"id":15853,"date":"2026-05-21T11:18:42","date_gmt":"2026-05-21T09:18:42","guid":{"rendered":"https:\/\/nextcom.no\/fremtiden-for-support-er-visuell\/"},"modified":"2026-07-02T15:11:57","modified_gmt":"2026-07-02T13:11:57","slug":"the-future-of-support-is-visual","status":"publish","type":"post","link":"https:\/\/nextcom.no\/en\/the-future-of-support-is-visual\/","title":{"rendered":"The future of support is visual"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:36% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-683x1024.png\" alt=\"\" class=\"wp-image-15667 size-full\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-683x1024.png 683w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-200x300.png 200w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-768x1152.png 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-367x550.png 367w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-90x135.png 90w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3-275x413.png 275w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-3.png 1000w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">When text and phone are not enough<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most customer service teams recognize the situation: a customer explains an issue, but it is difficult to see exactly what is wrong. Words are often too imprecise, and troubleshooting takes longer than necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Live Video Support, this changes completely.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While customer service is on a phone call with the customer, they can send a request for video sharing directly to the customer\u2019s mobile device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer receives an SMS with a link to the video session\u2014no app or software installation required. Once accepted, the camera opens, and the support team can troubleshoot the issue live.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:36% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-683x1024.png\" alt=\"\" class=\"wp-image-15661 size-full\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-683x1024.png 683w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-200x300.png 200w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-768x1152.png 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-367x550.png 367w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-90x135.png 90w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-275x413.png 275w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1.png 1000w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">See what the customer sees, and help in real time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">What makes the feature especially powerful is the interaction within the video:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You see what the customer sees in real time<\/li>\n\n\n\n<li>You can draw directly on the video to demonstrate solutions while speaking<\/li>\n\n\n\n<li>Markings appear instantly on the customer\u2019s screen<\/li>\n\n\n\n<li>You can take snapshots of the video, including any annotations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This makes it much easier to explain technical solutions, identify faults, or guide customers step by step.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Everything is automatically stored in the CRM<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another key part of the solution is documentation. Everything that happens during the video session is automatically saved to the customer\u2019s profile in the CRM system.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-1024x683.png\" alt=\"\" class=\"wp-image-15672 size-full\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-1024x683.png 1024w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-300x200.png 300w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-768x512.png 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-440x293.png 440w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-120x80.png 120w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1-320x213.png 320w, https:\/\/nextcom.no\/wp-content\/uploads\/2026\/05\/Nextcom-live-video-1-1.png 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">This means:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A history of what was shown and explained<\/li>\n\n\n\n<li>Documentation of the solution provided<\/li>\n\n\n\n<li>Better follow-up for future inquiries<\/li>\n\n\n\n<li>Seamless knowledge sharing between support agents<\/li>\n\n\n\n<li>Less time wasted searching for images or notes afterward<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This not only improves customer service but also significantly increases internal efficiency.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u201cThis changes the rules of the game\u201d<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The CEO of Nextcom Norway, Fredrik Rosenvinge Olsen, describes the feature as an important step in the evolution of modern customer communication:<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\"><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">\u201cWe see that many problems are simply difficult to explain in words alone. With Live Video Support, we remove that barrier. Now customer service can actually see what the customer sees \u2014 and solve the problem together in real time.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He adds: \u201cThis is not just about technology, but about trust. When customers feel that we understand their situation immediately, both satisfaction and efficiency increase dramatically.\u201d<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-1024x576.png\" alt=\"\" class=\"wp-image-14558 size-full\" style=\"object-position:64% 45%\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-1024x576.png 1024w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-300x169.png 300w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-768x432.png 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-1536x864.png 1536w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-440x248.png 440w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-120x68.png 120w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom-320x180.png 320w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/09\/Fredrik-Rosenvinge-Olsen-Nextcom.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">A more human customer service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although the feature is technologically advanced, the goal is simple: to make customer service more personal and human.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of long explanations and frustration, it enables direct collaboration between the customer and the support agent. It feels more like having an expert by your side \u2014 not on the other end of the phone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Strengthening your relationship with customers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With Live Video Support, you can move toward a more visual and interactive customer service experience. It is about reducing time to resolution, improving accuracy, and making support simpler and better for everyone involved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And perhaps most importantly: the close connection you build with your customers \u2014 and the value it creates, both in the moment and in the long term.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignfull is-stacked-on-mobile has-light-gray-background-color has-background\" style=\"padding-bottom:0\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171.jpg\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-1024x683.jpg\" alt=\"\" class=\"wp-image-15688 size-full\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-1024x683.jpg 1024w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-300x200.jpg 300w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-768x512.jpg 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-1536x1024.jpg 1536w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-2048x1366.jpg 2048w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-440x293.jpg 440w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-120x80.jpg 120w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-320x213.jpg 320w, https:\/\/nextcom.no\/wp-content\/uploads\/2025\/03\/AASK8171-1920x1280.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Want to try Nextcom for free?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Try the system for free and experience the difference with proactive customer service.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-nowrap is-layout-flex wp-container-core-buttons-is-layout-7387b849 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-right\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/nextcom.no\/en\/try-the-system-for-free\/\">Try for free<\/a><\/div>\n\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\"><br>No commitment. No credit card required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/nextcom.no\/en\/prices\/\">Se priser og funksjoner<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer support is increasingly about resolving issues quickly, accurately, and without misunderstandings. With the new feature Live Video Support, you can assist your customers directly through video in real time.<\/p>\n<p>This is a completely new way of understanding and solving customer problems.<\/p>\n","protected":false},"author":10,"featured_media":15718,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-15853","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/posts\/15853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/comments?post=15853"}],"version-history":[{"count":3,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/posts\/15853\/revisions"}],"predecessor-version":[{"id":15857,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/posts\/15853\/revisions\/15857"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/media\/15718"}],"wp:attachment":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/media?parent=15853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/categories?post=15853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/tags?post=15853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}