{"id":12479,"date":"2021-03-09T16:05:16","date_gmt":"2021-03-09T15:05:16","guid":{"rendered":"https:\/\/nextcom.no\/produkt\/predictive-dialer\/"},"modified":"2025-01-03T09:11:31","modified_gmt":"2025-01-03T08:11:31","slug":"predictive-dialer","status":"publish","type":"produkt","link":"https:\/\/nextcom.no\/en\/produkt\/predictive-dialer\/","title":{"rendered":"Predictive dialer"},"content":{"rendered":"<section id=\"feature-block_1ac61e946b40ac60d7a18e9647c11c53\" class=\"byggemodul feature alignfull image-align-right style-banner\" data-max-height=\"500\">\n  \n      <div class=\"feature-image\"><\/div>\n  \n  <div class=\"feature-content\">\n    <div class=\"feature-content-small inner-wrap-big\">\n      <div class=\"entry-content\">\n        \n\n<h1 class=\"wp-block-heading\" id=\"predictive-dialing\">Predictive dialing<\/h1>\n\n\n\n<p>Sales consultants spend an average of 30 seconds manually dialing a phone number. Often, they encounter voicemail or no response. With predictive dialing, the system handles the dialing, allowing consultants to focus on selling.<\/p>\n\n\n\n<p><strong>Efficiency from home offices<\/strong><\/p>\n\n\n\n<p>Predictive dialing makes it easy for customer service agents and salespeople to stay efficient, even while working from home. All that&#8217;s needed is a PC, a headset, and an internet connection.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-right\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/nextcom.no\/en\/contact-us\/\">Contact us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-arrow-right\"><a class=\"wp-block-button__link has-light-blue-background-color has-background wp-element-button\" href=\"https:\/\/nextcom.no\/en\/prices\/\">Price plan<\/a><\/div>\n<\/div>\n\n\n      <\/div>\n\n          <\/div>\n  <\/div>\n\n  <style type=\"text\/css\">\n    #feature-block_1ac61e946b40ac60d7a18e9647c11c53 .feature-image {background-image: url(https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/predictive-dialing.png);padding-bottom: 55%;\n\n        background-size: cover;\n    }\n    @media (min-width: 768px) {\n      #feature-block_1ac61e946b40ac60d7a18e9647c11c53 .feature-image {\n        padding-bottom: calc((55% \/ 2) + 4%);\n      }\n      #feature-block_1ac61e946b40ac60d7a18e9647c11c53.sp-double-image .feature-image {\n        padding-bottom: calc((55% \/ 2) - 5%);\n      }\n    }\n    #feature-block_1ac61e946b40ac60d7a18e9647c11c53 .feature-content {\n      background: #eff6f8;\n    }\n  <\/style>\n<\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"nextcom-predictive-dialer-markedets-mest-avanserte-dialer-system\">Nextcom Predictive Dialer \u2013 the market&#8217;s most advanced dialer system<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"hva-er-predictive-dialer\">What is a predictive dialer?<\/h2>\n\n\n\n<p>A predictive dialer is an automated software system that dials multiple numbers from a list simultaneously. The system recognizes busy signals, no answers, and voicemail, and connects the call to the agent when a customer answers. It takes less than a second from the time the customer answers until they are connected to the agent.<\/p>\n\n\n\n<p>The advantage is that the agent doesn&#8217;t dial the number manually but waits for the call to be connected. This increases effective talk time and eliminates the time an agent spends dialing new customers and waiting for an answer.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-1024x1024.png\" alt=\"Predictive dialer Nextcom\" class=\"wp-image-12483\" style=\"width:542px;height:542px\" srcset=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-1024x1024.png 1024w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-300x300.png 300w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-150x150.png 150w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-768x768.png 768w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-440x440.png 440w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-120x120.png 120w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-200x200.png 200w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-320x320.png 320w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1-125x125.png 125w, https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/EN-Predictive-dialer-Nextcom-1.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"ett-system-mange-fordeler\">One system &#8211; many advantages<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"224\" height=\"225\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/okt-salg-sort-2.svg\" alt=\"Predictive dialer gir \u00f8kt salg\" class=\"wp-image-4407\" style=\"width:165px;height:165px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"okt-salg\">Increased sales<\/h4>\n\n\n\n<p>With predictive dialing, the system does the work, allowing the agent to focus on selling.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"224\" height=\"225\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/okt-effektivitet-sort2-1.svg\" alt=\"\" class=\"wp-image-4409\" style=\"width:161px;height:161px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"okt-effektivitet\">Increased efficiency<\/h4>\n\n\n\n<p>The system increases effective talk time and eliminates the time an agent spends dialing new customers and waiting for a response.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.99%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"224\" height=\"225\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/kostnader-sort-2-1.svg\" alt=\"\" class=\"wp-image-4411\" style=\"width:165px;height:165px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"kostnadseffektivt\">Cost-effective<\/h4>\n\n\n\n<p>The system automatically adjusts the configuration on its own. You don&#8217;t need a separate person to ensure optimization.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"224\" height=\"225\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/drop-rate-sort-2.svg\" alt=\"\" class=\"wp-image-4413\" style=\"width:163px;height:163px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"lav-drop-rate\">Low drop rate<\/h4>\n\n\n\n<p>Algorithms weigh the different necessary parameters, and the system automatically adjusts the dialing speed.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"224\" height=\"225\" src=\"https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/brukervennlig-sort-2.svg\" alt=\"Predictive dialer er brukervennlig\" class=\"wp-image-4415\" style=\"width:162px;height:162px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"brukervennlig\">User friendly<\/h4>\n\n\n\n<p>The system is user-friendly and easy to learn. The plug-and-play solution allows you to be up and running in just a few minutes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"feature-block_051bbac83fcbe85ff3d5d1c7c0abee1a\" class=\"byggemodul feature alignfull image-align-right style-banner\" data-max-height=\"500\">\n  \n      <div class=\"feature-image\"><\/div>\n  \n  <div class=\"feature-content\">\n    <div class=\"feature-content-small inner-wrap-big\">\n      <div class=\"entry-content\">\n        \n\n<h2 class=\"wp-block-heading\" id=\"lav-drop-rate\">Low drop rate<\/h2>\n\n\n\n<p>What happens if the robot dials too many calls and there aren&#8217;t enough agents available to take the calls? This results in what we call a &#8220;drop,&#8221; meaning there is no one to assist the customer on the other end, and the customer will hang up.<\/p>\n\n\n\n<p>This naturally creates a poor customer experience. The goal is always to keep the drop rate as low as possible and below 3%.<\/p>\n\n\n      <\/div>\n\n          <\/div>\n  <\/div>\n\n  <style type=\"text\/css\">\n    #feature-block_051bbac83fcbe85ff3d5d1c7c0abee1a .feature-image {background-image: url(https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/3.png);padding-bottom: 31%;\n\n        background-size: cover;\n    }\n    @media (min-width: 768px) {\n      #feature-block_051bbac83fcbe85ff3d5d1c7c0abee1a .feature-image {\n        padding-bottom: calc((31% \/ 2) + 4%);\n      }\n      #feature-block_051bbac83fcbe85ff3d5d1c7c0abee1a.sp-double-image .feature-image {\n        padding-bottom: calc((31% \/ 2) - 5%);\n      }\n    }\n    #feature-block_051bbac83fcbe85ff3d5d1c7c0abee1a .feature-content {\n      background: #d8d1ca;\n    }\n  <\/style>\n<\/section>\n\n<section id=\"feature-block_242cfa130b7c25a4de9ca1a8ef3a9caf\" class=\"byggemodul feature alignfull image-align-right style-banner\" data-max-height=\"500\">\n  \n      <div class=\"feature-image\"><\/div>\n  \n  <div class=\"feature-content\">\n    <div class=\"feature-content-small inner-wrap-big\">\n      <div class=\"entry-content\">\n        \n\n<h2 class=\"wp-block-heading\" id=\"unik-funksjonalitet\">Regulates on its own<\/h2>\n\n\n\n<p>A high drop rate is often caused by misconfigured dialers due to following fixed settings, unless there is a dedicated person to handle the configuration. Nextcom&#8217;s unique functionality ensures that:<\/p>\n\n\n\n<!-- CONTENT HERE -->\n\n  <ul id=\"icon-list-block_aedd412e08932c5e0d172f0ac0fd8208\" class=\"byggemodul icon-list\">\n\n    \n      <li class=\"icon-list-item\">\n                  <i class=\"la la-magic\"><\/i>\n        \t\t\t\t\t\t\t\t\t<span>The system regulates the configuration on its own<\/span>\n\t\t\t\t      <\/li>\n\n    \n      <li class=\"icon-list-item\">\n                  <i class=\"la la-weight\"><\/i>\n        \t\t\t\t\t\t\t\t\t<span>The algorithm weighs different parameters<\/span>\n\t\t\t\t      <\/li>\n\n    \n      <li class=\"icon-list-item\">\n                  <i class=\"la la-fast-forward\"><\/i>\n        \t\t\t\t\t\t\t\t\t<span>The system automatically adjusts the speed<\/span>\n\t\t\t\t      <\/li>\n\n    \n      <li class=\"icon-list-item\">\n                  <i class=\"la la-money-bill\"><\/i>\n        \t\t\t\t\t\t\t\t\t<span>You get reduced operational costs<\/span>\n\t\t\t\t      <\/li>\n\n    \n  <\/ul>\n\n  <style type=\"text\/css\">\n    #icon-list-block_aedd412e08932c5e0d172f0ac0fd8208 {}\n  <\/style>\n\n\n      <\/div>\n\n          <\/div>\n  <\/div>\n\n  <style type=\"text\/css\">\n    #feature-block_242cfa130b7c25a4de9ca1a8ef3a9caf .feature-image {background-image: url(https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/1.png);padding-bottom: 31%;\n\n        background-size: cover;\n    }\n    @media (min-width: 768px) {\n      #feature-block_242cfa130b7c25a4de9ca1a8ef3a9caf .feature-image {\n        padding-bottom: calc((31% \/ 2) + 4%);\n      }\n      #feature-block_242cfa130b7c25a4de9ca1a8ef3a9caf.sp-double-image .feature-image {\n        padding-bottom: calc((31% \/ 2) - 5%);\n      }\n    }\n    #feature-block_242cfa130b7c25a4de9ca1a8ef3a9caf .feature-content {\n      background: #6ca2b8;\n    }\n  <\/style>\n<\/section>\n\n<section id=\"feature-block_a10268fd609fc5d38dc4a66ce62a6538\" class=\"byggemodul feature alignfull image-align-right style-banner\" data-max-height=\"500\">\n  \n      <div class=\"feature-image\"><\/div>\n  \n  <div class=\"feature-content\">\n    <div class=\"feature-content-small inner-wrap-big\">\n      <div class=\"entry-content\">\n        \n\n<h2 class=\"wp-block-heading\" id=\"brukervennlig\">User friendly<\/h2>\n\n\n\n<p><br><br>Nextcom Predictive Dialing is user-friendly and easy to learn. Not least, it&#8217;s simple to get started. With the plug-and-play solution, you can be up and running with the market&#8217;s most advanced dialer system in just a few minutes.<\/p>\n\n\n      <\/div>\n\n          <\/div>\n  <\/div>\n\n  <style type=\"text\/css\">\n    #feature-block_a10268fd609fc5d38dc4a66ce62a6538 .feature-image {background-image: url(https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/2.png);padding-bottom: 45%;\n\n        background-size: cover;\n    }\n    @media (min-width: 768px) {\n      #feature-block_a10268fd609fc5d38dc4a66ce62a6538 .feature-image {\n        padding-bottom: calc((45% \/ 2) + 4%);\n      }\n      #feature-block_a10268fd609fc5d38dc4a66ce62a6538.sp-double-image .feature-image {\n        padding-bottom: calc((45% \/ 2) - 5%);\n      }\n    }\n    #feature-block_a10268fd609fc5d38dc4a66ce62a6538 .feature-content {\n      background: #d8d1ca;\n    }\n  <\/style>\n<\/section>\n\n<section id=\"feature-block_28b203d704b403cbf2c89ee338dcf973\" class=\"byggemodul feature alignfull image-align-right style-banner\" data-max-height=\"500\">\n  \n      <div class=\"feature-image\"><\/div>\n  \n  <div class=\"feature-content\">\n    <div class=\"feature-content-small inner-wrap-big\">\n      <div class=\"entry-content\">\n        \n\n<h2 class=\"wp-block-heading\" id=\"power-dialing\">Power dialing<\/h2>\n\n\n\n<p>The system can easily be configured to function as a power dialer. With power dialing, the system dials only one number at a time per agent. When an agent finishes a call, the system automatically dials a new customer. This ensures that the agent is available when the customer answers, avoiding the challenge of drop rates. Power dialing is ideal for smaller call lists, moderate call volumes, and when customer experience is the top priority.<\/p>\n\n\n      <\/div>\n\n          <\/div>\n  <\/div>\n\n  <style type=\"text\/css\">\n    #feature-block_28b203d704b403cbf2c89ee338dcf973 .feature-image {background-image: url(https:\/\/nextcom.no\/wp-content\/uploads\/2021\/03\/4.png);padding-bottom: 30%;\n\n        background-size: cover;\n    }\n    @media (min-width: 768px) {\n      #feature-block_28b203d704b403cbf2c89ee338dcf973 .feature-image {\n        padding-bottom: calc((30% \/ 2) + 4%);\n      }\n      #feature-block_28b203d704b403cbf2c89ee338dcf973.sp-double-image .feature-image {\n        padding-bottom: calc((30% \/ 2) - 5%);\n      }\n    }\n    #feature-block_28b203d704b403cbf2c89ee338dcf973 .feature-content {\n      background: #6ca2b8;\n    }\n  <\/style>\n<\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-arrow-right\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/nextcom.no\/en\/contact-us\/\">Contact us<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nextcom Predictive Dialer &ndash; the market&rsquo;s most advanced dialer system What is a predictive dialer? A predictive dialer is an automated software system that dials multiple numbers from a list simultaneously. The system recognizes busy signals, no answers, and voicemail, and connects the call to the agent when a customer answers. It takes less than&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/nextcom.no\/en\/produkt\/predictive-dialer\/\" title=\"Read Predictive dialer\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":10,"featured_media":4195,"template":"","class_list":["post-12479","produkt","type-produkt","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/produkt\/12479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/produkt"}],"about":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/types\/produkt"}],"author":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/users\/10"}],"version-history":[{"count":7,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/produkt\/12479\/revisions"}],"predecessor-version":[{"id":12531,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/produkt\/12479\/revisions\/12531"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/media\/4195"}],"wp:attachment":[{"href":"https:\/\/nextcom.no\/en\/wp-json\/wp\/v2\/media?parent=12479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}