When two companies merge and a new CRM system has to be implemented at the same time, it can quickly become challenging. But for Hjemmesidehuset, this was the start of a journey towards greater efficiency, better control and a future full of possibilities.
When Hjemmesidehuset was about to merge with another company, they faced challenges in aligning their different work processes in a common CRM system. The two companies had different needs and ways of working, which made it challenging to find a solution that worked optimally for both parties.
Odd-Geir Folland, CEO of Hjemmesidehuset, describes the starting point as anything but simple: Uniting two companies with different processes and partly conflicting needs, while laying the foundation for an ambitious growth strategy. The need for a flexible and tailored system was critical.
Aleksander Dye, Head of CRM at 1881 and CRM manager at Hjemmesidehuset, elaborates:
– The problem was that the system we were using could not meet the different needs of the companies. The choice fell on Nextcom after a thorough process, among other things because it is Norwegian, gives us direct access to technicians without intermediaries, and could be adapted to our needs.
– After all, they had several customers with similar needs, especially when it comes to the sales process. It’s all about quick sales decisions: call up, talk to a customer, register the sale, get the contract out, done. That’s basically how we worked, but it used to take a lot more time.
Nextcom delivered a CRM system that was not only tailored to Hjemmesidehuset’s specific needs, but also provided flexibility for further development.
– Nextcom combined standard functionality with tailoring to create a system that worked exactly as we wanted it to, says Dye.
Dye highlights the direct access to developers as a crucial success factor: “What makes Nextcom unique is the opportunity to have a close dialog with the developers. They took the time to understand our challenges and worked with us to create a solution that both optimized sales processes and streamlined delivery. As a result, we got up and running quickly and got a tailor-made solution that worked perfectly for us.”
– What makes Nextcom unique is the opportunity to have a close dialog with the developers. They took the time to understand our challenges and worked with us to create a solution that both optimized sales processes and streamlined delivery.
– Aleksander Dye, head of CRM in 1881
With Nextcom in place, Hjemmesidehuset experienced a significant improvement in everyday life. “What’s particularly nice about Nextcom is that the system gives us the opportunity to further develop the flows Nextcom has created ourselves, without having to involve developers every time. This gives us a unique opportunity for continuous optimization,” explains Folland.
– Nextcom has really delivered. They understood the challenges we faced and worked closely with us to find the right solutions. The collaboration between us and Nextcom has been outstanding, and the system has proved to be a fantastic tool for our further efforts, says Folland.
The CRM solution has provided better insight into the company’s processes, from sales to delivery and invoicing. “In a hectic, fast-paced workday, flow and overview are crucial. Nextcom gives us comprehensive insight into all the flows in the company, from sales to invoicing, and has made it possible to deliver faster and better to our customers, while having full control of each phase of the process. We have the insight, the statistics and can see how efficient we are,” he says.
He emphasizes how the collaboration with Nextcom has created a better flow of work going forward: “It was absolutely necessary to think long-term and plan for the years to come. We are facing a period of significant growth, and if we had continued with the same system as our sister company, we would never have been able to grow at the pace we have planned. Could we have had the same development in a common CRM system? No, that would not have been possible.
For Hjemmesidehuset, the collaboration with Nextcom has not only been about technology, but also about finding a partner who understands their challenges and goals. With over 6,000 websites delivered and roots dating back to 1999, Hjemmesidehuset is a company that knows the value of efficient processes.
In a hectic everyday life with a high pace of both sales and delivery, we need to have a flow that gives us insight, and Nextcom has fixed that for us.
– Odd-Geir Folland, General Manager Hjemmesidehuset
With Nextcom, they now have a CRM system that is as dynamic as their own everyday lives – and that enables them to grow at a rapid pace.
About Website House:
Hjemmesidehuset is an experienced player in the Norwegian market, with roots dating back to 1999. The company specializes in delivering cost-effective and user-friendly websites to small and medium-sized businesses. With over 6,000 websites delivered (as of 2025), Hjemmesidehuset has established itself as a solid supplier that gives even the smallest businesses the opportunity to succeed digitally. Their focus is on providing visible, simple and tailored solutions for businesses with small budgets, so that everyone can have a professional online presence.
