Complete customer service solution
If you are looking for an efficient solution that handles incoming and outgoing communication to both new and existing customers, CRM Service is suitable for you.
Improves the customers’ experience
Our system gathers all customer information on a neat customer card, which automatically appears during incoming or outgoing calls. This allows communication to be more personal, thus giving the customer a better experience. Additionally, all customer inquiries can be structured, allowing you to build your own knowledge database which your customers can access and use for self-help.
Full overview of the customer
Minimize time use and human error, and optimize customer contact to provide a unique customer experience. You can personally define and group inquiries in terms of what they are about, what the challenges are and how each inquiry should be handled.
Modern and useful functionality
In addition to the features of CRM Basic , the service module includes:
Intelligent customer card – 360° view of the customer
The market’s first and only intelligent customer card system that provides an overall picture of the customer in a single view and generates automatic customer follow-up patterns to ensure efficient 360° customer communication
Recording and listening in
The customer consultant’s knowledge can also be developed by means of recording conversations and listening in. * This is an additional feature of CRM Service.
The switchboard solution for medium-sized and large companies. Providing switchboard functionalities such as voice message and welcome greeting (IVR), menu selection, queue with statistics, time routing, forwarding, recording and listening in.
E-mail and SMS
Send message directly to the customer via SMS. You will be notified of replies, and you can reply in a separate window where the message history is displayed.
If you have e-mailed a customer, the system will recognize responses. You will be notified specifically about these emails so that you can provide immediate feedback.
Registration of inquiries and routing
New inquiries are automatically routed to the responsible customer manager and registered on the customer card. New customer cards are automatically generated for inquiries from new customers.
This feature provides a complete overview of all personal data and simplifies administration obligations as a result of the GDPR (Consent, personal data, anonymization and deletion).