References

We work with many exciting businesses in different industries. We are very proud of our customers and what we have accomplished together. Here you can see some of our references.

No need to switch when we have chosen the best CRM system in Norway, says Alexander Selheim, general manager at Møtebooking Norge.

Alexander Selheim, daglig leder hos Møtebooking Norge
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No reason to switch when we are satisfied

Møtebooking Norge AS is one of Nextcom’s oldest customers.

Six years ago, Møtebooking Norge AS was founded. The company helps its clients meet with potential customers.

The company from Bergen has many customers, and it would be completely out of place if they did not have a CRM system they could rely on, says Alexander Selheim, CEO of Møtebooking Norge AS.

– We became Nextcom’s customer in 2012. We wanted the best CRM system to keep track of all our customers and make the jobs of our employees as easy as possible. At the same time, it was important for the company’s management to have a good overview of the jobs that were being completed, so that we could best distribute resources to our customers, says Selheim.

Nextcom stood out in the competition with other Norwegian CRM players, but also large, international companies fell short when we had to choose, he says.

– We quickly found the tone with Nextcom, and have been very satisfied with them for seven years now, Selheim says.

Logging and overview
Selheim further states that in a busy meeting-booking workday for customers all over Norway, they do not have time for unnecessary administration and having several programs to keep track of appointments and customers.

– Nextcom’s CRM system saves us a lot of time and manual work by automatically logging calls and customer reviews and making it visible to everyone. This way, both management and employees get an overview of customer portfolios, what has been said, leads that must be followed-up with and agreements to be followed-up with. Our CRM system does all this without us even thinking about it. And that may be the best thing about Nextcom’s systems.

– It just works. And it impresses. This way the system makes us competent in dialogue with our customers, says Selheim.

Recommends it to everyone                                                        Alexander Selheim says that he has a good dialogue with Nextcom.

– They are very accessible, and fix any problems very quickly. They are simply on it, and are skilled professionals. Over the years we have benchmarked Nextcom against others, and they have always won by a great margin, says Selheim.

He adds that being a good ambassador for Nextcom falls naturally for him.

– I highly recommend Nextcom to everyone I talk to who is looking for a good CRM system. Nextcom from Sandefjord is in a class of their own when it comes to CRM systems. We will be customers for many years to come, CEO of Meeting Book Norway AS, Alexander Selheim says.

No reason to switch when we are satisfied

No need to switch when we have chosen the best CRM system in Norway, says Alexander Selheim, general manager at Møtebooking Norge.

Alexander Selheim, daglig leder hos Møtebooking Norge

Møtebooking Norge AS is one of Nextcom’s oldest customers.

Six years ago, Møtebooking Norge AS was founded. The company helps its clients meet with potential customers.

The company from Bergen has many customers, and it would be completely out of place if they did not have a CRM system they could rely on, says Alexander Selheim, CEO of Møtebooking Norge AS.

– We became Nextcom’s customer in 2012. We wanted the best CRM system to keep track of all our customers and make the jobs of our employees as easy as possible. At the same time, it was important for the company’s management to have a good overview of the jobs that were being completed, so that we could best distribute resources to our customers, says Selheim.

Nextcom stood out in the competition with other Norwegian CRM players, but also large, international companies fell short when we had to choose, he says.

– We quickly found the tone with Nextcom, and have been very satisfied with them for seven years now, Selheim says.

Logging and overview
Selheim further states that in a busy meeting-booking workday for customers all over Norway, they do not have time for unnecessary administration and having several programs to keep track of appointments and customers.

– Nextcom’s CRM system saves us a lot of time and manual work by automatically logging calls and customer reviews and making it visible to everyone. This way, both management and employees get an overview of customer portfolios, what has been said, leads that must be followed-up with and agreements to be followed-up with. Our CRM system does all this without us even thinking about it. And that may be the best thing about Nextcom’s systems.

– It just works. And it impresses. This way the system makes us competent in dialogue with our customers, says Selheim.

Recommends it to everyone                                                        Alexander Selheim says that he has a good dialogue with Nextcom.

– They are very accessible, and fix any problems very quickly. They are simply on it, and are skilled professionals. Over the years we have benchmarked Nextcom against others, and they have always won by a great margin, says Selheim.

He adds that being a good ambassador for Nextcom falls naturally for him.

– I highly recommend Nextcom to everyone I talk to who is looking for a good CRM system. Nextcom from Sandefjord is in a class of their own when it comes to CRM systems. We will be customers for many years to come, CEO of Meeting Book Norway AS, Alexander Selheim says.

The IT company IKT Partner has been satisfied customers of Nextcom’s CRM systems for several years.
– Now we sell Nextcom’s CRM system to our customers as well. It’s a stamp of quality, says CEO Roger Nilsen.

Roger Nilsen, daglig leder IKT Partner
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No more tearing your hair out due to chaos

ICT Partner became Nextcom’s customer in 2014. Before that, there were a lot of excel sheets and “tearing out our hair over lack of control of customers and leads”, says Roger Nilsen.

– We are a company with many agencies and sellers on commission. Keeping track of all incoming sales and leads is, to put it mildly, a challenge for most companies if they do not have a good CRM system, says Roger Nilsen.

Saw the light in 2014
ICT Partner became Nextcom’s customer five years ago.– I have been working with sales for all these years, but it was only with the purchase of Nextcom’s CRM system in 2014 that I realized that customer information and leads can be systemized without it needing to be complicated, he says.

I dag bruker alle ansatte i IKT Partner Nextcoms system. I tillegg har bedriften fått god hjelp med implementering av ny nettbutikk fra Nextcom.

Today, all employees of ICT Partner use Nextcom’s system. In addition, the company has received good assistance from Nextcom with the implementation of a new online store.

– Our web shop has become very nice and clear. It was about time. Now we see sales increasing from our online channel, says Nilsen.

Full control

The nice thing about a good CRM system is that we have full control at all times, the IT manager says.

– Us working in sales, the technicians and the back office and management all have complete control over our workdays. Everyone knows where all the orders are at all times, what the situation is on the various orders and not least: how the sale goes and how customers are followed-up with. Nextcom has delivered a simple but very efficient and straightforward system to us, says Nilsen.

Selling Nextcom’s CRM systems to their own customers

The IT manager goes on to say that they have started reselling Nextcom’s CRM system to their own customers. On a licensing deal.

– We are a small IT company with 20 employees and cannot afford to have dissatisfied customers. That is why we always think carefully about selling licenses to other companies.

– Now we are selling Nextcom’s CRM system to our customers, and the reason for this is simple: We have been users of the CRM system for several years and are very pleased. We know that this makes our customers satisfied with us, ” general manager of ICT Partner, Roger Nilsen says.

No more tearing your hair out due to chaos

The IT company IKT Partner has been satisfied customers of Nextcom’s CRM systems for several years.
– Now we sell Nextcom’s CRM system to our customers as well. It’s a stamp of quality, says CEO Roger Nilsen.

Roger Nilsen, daglig leder IKT Partner

ICT Partner became Nextcom’s customer in 2014. Before that, there were a lot of excel sheets and “tearing out our hair over lack of control of customers and leads”, says Roger Nilsen.

– We are a company with many agencies and sellers on commission. Keeping track of all incoming sales and leads is, to put it mildly, a challenge for most companies if they do not have a good CRM system, says Roger Nilsen.

Saw the light in 2014
ICT Partner became Nextcom’s customer five years ago.– I have been working with sales for all these years, but it was only with the purchase of Nextcom’s CRM system in 2014 that I realized that customer information and leads can be systemized without it needing to be complicated, he says.

I dag bruker alle ansatte i IKT Partner Nextcoms system. I tillegg har bedriften fått god hjelp med implementering av ny nettbutikk fra Nextcom.

Today, all employees of ICT Partner use Nextcom’s system. In addition, the company has received good assistance from Nextcom with the implementation of a new online store.

– Our web shop has become very nice and clear. It was about time. Now we see sales increasing from our online channel, says Nilsen.

Full control

The nice thing about a good CRM system is that we have full control at all times, the IT manager says.

– Us working in sales, the technicians and the back office and management all have complete control over our workdays. Everyone knows where all the orders are at all times, what the situation is on the various orders and not least: how the sale goes and how customers are followed-up with. Nextcom has delivered a simple but very efficient and straightforward system to us, says Nilsen.

Selling Nextcom’s CRM systems to their own customers

The IT manager goes on to say that they have started reselling Nextcom’s CRM system to their own customers. On a licensing deal.

– We are a small IT company with 20 employees and cannot afford to have dissatisfied customers. That is why we always think carefully about selling licenses to other companies.

– Now we are selling Nextcom’s CRM system to our customers, and the reason for this is simple: We have been users of the CRM system for several years and are very pleased. We know that this makes our customers satisfied with us, ” general manager of ICT Partner, Roger Nilsen says.

“We quickly got excited about Nextcom’s unique system,” says Tryg’s chief advisor.

Jannicke Hansen, fagsjef Tryg Forsikring
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From yellow notes to system and order

Chief advisor Jannicke N. Hansen at Tryg Insurance believes Nextcom’s CRM system has yielded great efficiency gains in the way the insurance company collects, distributes and processes leads. “We quickly got excited about Nextcom’s unique system,” says Tryg’s chief advisor.

Tekst and photo: Arvid Steen

– We finally got our lead management processes in order after Nextcom got involved. From collecting and distributing leads through several different IT systems, yellow notes, excel sheets, note bases and from individual sales representatives’ PCs, we automated the processes, all leads into Nextcom.

– It’s an all new workday! Instead of spending lots of time on manual work and coordination, we can spend time on value-creating activities such as improving lead quality, analyzing and developing new lead sources, ”says chief advisor Jannicke N. Hansen at Tryg.

The agreement with insurance giant Tryg was signed in the fall of 2016. A few months later, the system was put into operation for approx. 400 insurance advisors – today there are almost 600 users. Employees started using the system after a brief training period provided by Nextcom’s professional staff.

Solved our problems quickly and smoothly
– I have worked at Tryg since 2001 and have experience from several major projects. The entire NextCom project was a positive experience where things were resolved continuously and efficiently. I don’t think so many other companies of our size have implemented such a comprehensive setup in months instead of years, Jannicke smiles.

Nextcom at Tryg is a tool for the entire franchise’s outgoing activity as well as internal and external TM. The system also plays an important role in onboarding new salespeople with an automated processes for training, testing and following up progress on a new employee.

Success in Larvik was noticed in Bergen
Nextcom’s agreement with Tryg came about because the solution was in operation at a single franchise office in Larvik. There they were very pleased with the Sandefjord based business.

– Word of the success came to us at the head office in Bergen, and we contacted Nextcom. We quickly became excited about the opportunities that Nextcom presented. Ease of use, good reports, easy implementation and not least I liked all the possibilities for automation of both internal and external processes, says Jannicke.

No need to call abroad
Not many Norwegian companies can supply a full-scale CRM system. It was an added plus that Nextcom is a Norwegian company, with Norwegian-speaking people doing development and support. This makes it easy and efficient to get help and especially during the implementation phase and in developing the solution that has been important to us, Jannicke says.

She adds:

– It is quite unique to get to work with Steinar and the gang at Nextcom who built the software themselves and know every bit of the system. If you have a challenge, in many cases they can find a solution that can be implemented in a few days and in some cases the same evening – it is an invaluable service for us and gives us satisfied sales representatives, which in turn gives us more satisfied customers, Jannicke smiles.

 

From yellow notes to system and order

“We quickly got excited about Nextcom’s unique system,” says Tryg’s chief advisor.

Jannicke Hansen, fagsjef Tryg Forsikring

Chief advisor Jannicke N. Hansen at Tryg Insurance believes Nextcom’s CRM system has yielded great efficiency gains in the way the insurance company collects, distributes and processes leads. “We quickly got excited about Nextcom’s unique system,” says Tryg’s chief advisor.

Tekst and photo: Arvid Steen

– We finally got our lead management processes in order after Nextcom got involved. From collecting and distributing leads through several different IT systems, yellow notes, excel sheets, note bases and from individual sales representatives’ PCs, we automated the processes, all leads into Nextcom.

– It’s an all new workday! Instead of spending lots of time on manual work and coordination, we can spend time on value-creating activities such as improving lead quality, analyzing and developing new lead sources, ”says chief advisor Jannicke N. Hansen at Tryg.

The agreement with insurance giant Tryg was signed in the fall of 2016. A few months later, the system was put into operation for approx. 400 insurance advisors – today there are almost 600 users. Employees started using the system after a brief training period provided by Nextcom’s professional staff.

Solved our problems quickly and smoothly
– I have worked at Tryg since 2001 and have experience from several major projects. The entire NextCom project was a positive experience where things were resolved continuously and efficiently. I don’t think so many other companies of our size have implemented such a comprehensive setup in months instead of years, Jannicke smiles.

Nextcom at Tryg is a tool for the entire franchise’s outgoing activity as well as internal and external TM. The system also plays an important role in onboarding new salespeople with an automated processes for training, testing and following up progress on a new employee.

Success in Larvik was noticed in Bergen
Nextcom’s agreement with Tryg came about because the solution was in operation at a single franchise office in Larvik. There they were very pleased with the Sandefjord based business.

– Word of the success came to us at the head office in Bergen, and we contacted Nextcom. We quickly became excited about the opportunities that Nextcom presented. Ease of use, good reports, easy implementation and not least I liked all the possibilities for automation of both internal and external processes, says Jannicke.

No need to call abroad
Not many Norwegian companies can supply a full-scale CRM system. It was an added plus that Nextcom is a Norwegian company, with Norwegian-speaking people doing development and support. This makes it easy and efficient to get help and especially during the implementation phase and in developing the solution that has been important to us, Jannicke says.

She adds:

– It is quite unique to get to work with Steinar and the gang at Nextcom who built the software themselves and know every bit of the system. If you have a challenge, in many cases they can find a solution that can be implemented in a few days and in some cases the same evening – it is an invaluable service for us and gives us satisfied sales representatives, which in turn gives us more satisfied customers, Jannicke smiles.

 

I have used several CRM systems throughout my career, but few match NextCom’s, says the sales manager.

Magnar Heggebakk, Daglig leder Tryg
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User friendly tools make our job of selling easier

Over the past couple of years, Tryg’s sales center in Larvik has experienced a formidable growth. Much of that growth is thanks to the CRM-system Nextcom CRM.

– Of course, our sales success is not only due to the customer follow-up system alone, but it is to a large extent strongly involved. It frees up time and paves the way for our advisors to do the best job possible, says general manager Magnar Heggebakk at Tryg’s sales center in Larvik.

The franchise he runs sells non-life insurance for the insurance giant Tryg to the people of Vestfold. The sales center has been using NextCom CRM actively for almost five years now, and Heggebakk is fully aware that the CRM system with it’s sales module has been a profitable investment.

– I’ve used several CRM systems throughout my career, but few match that of NextCom, says the sales manager.

Appreciates it’s ease of use

He describes Nextcom CRM’s sales module as an undoubtedly positive experience, from the very beginning. The Vestfold native is particularly satisfied with the ease of use of the system and the possibilities for tailoring and customization.

– It is very easy to make your own settings in the system. In addition, they have superb support and a technical department that is very responsive and takes it’s users seriously, boasts Heggebakk, who regularly uses the system’s capabilities to conduct useful customer surveys.

Tryg’s sales center in Larvik uses IP telephony and has linked the telephone system directly to the CRMI system from NextCom.

Important factor of success

– It makes the sales job a true dream. With this integration, things flow naturally and easily, and we avoid bottlenecks. NextCom CRM is certainly an effective factor of success for a sales organization like ours, Magnar Heggebakk concludes.

 

User friendly tools make our job of selling easier

I have used several CRM systems throughout my career, but few match NextCom’s, says the sales manager.

Magnar Heggebakk, Daglig leder Tryg

Over the past couple of years, Tryg’s sales center in Larvik has experienced a formidable growth. Much of that growth is thanks to the CRM-system Nextcom CRM.

– Of course, our sales success is not only due to the customer follow-up system alone, but it is to a large extent strongly involved. It frees up time and paves the way for our advisors to do the best job possible, says general manager Magnar Heggebakk at Tryg’s sales center in Larvik.

The franchise he runs sells non-life insurance for the insurance giant Tryg to the people of Vestfold. The sales center has been using NextCom CRM actively for almost five years now, and Heggebakk is fully aware that the CRM system with it’s sales module has been a profitable investment.

– I’ve used several CRM systems throughout my career, but few match that of NextCom, says the sales manager.

Appreciates it’s ease of use

He describes Nextcom CRM’s sales module as an undoubtedly positive experience, from the very beginning. The Vestfold native is particularly satisfied with the ease of use of the system and the possibilities for tailoring and customization.

– It is very easy to make your own settings in the system. In addition, they have superb support and a technical department that is very responsive and takes it’s users seriously, boasts Heggebakk, who regularly uses the system’s capabilities to conduct useful customer surveys.

Tryg’s sales center in Larvik uses IP telephony and has linked the telephone system directly to the CRMI system from NextCom.

Important factor of success

– It makes the sales job a true dream. With this integration, things flow naturally and easily, and we avoid bottlenecks. NextCom CRM is certainly an effective factor of success for a sales organization like ours, Magnar Heggebakk concludes.

 

Nextcom connects the entire puzzle into one system. That makes the workday very easy for us.

Maria Laxheim, Reach.
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One system for the whole firm

From using only a small part of the system in the beginning, Reach today has a complete, tailor-made system from Nextcom – which includes everything from customer care and staff to finance. “We are impressed with Nextcom CRM’s complete solution,” says Maria Laxheim, general manager of Reach.

Reach offers its customers comprehensive magazine subscriptions, so called “magazine packages” for popular titles for their waiting rooms, receptions, staff rooms and the like. Reach is owned by the company Bladpakken.

Covers everything

– We have tested several CRM systems, but were not very satisfied before we started using Nextcom’s system. A “kiosk-tipper” as we say in our industrye (Editorial note: a new product so good that people tip over newsstands.), she says.

– We have 2,500 customers in Norway. There are many puzzle pieces that need to fall into place daily. Bookings and cancellations come in by phone, sms and e-mail. Bills must be sent out, etc. All of this Nextcom’s systems manage to sew together in an image on the computer. It makes the workday very easy for all of us at Reach, says Laxheim.

She adds that Reach gained control of their own finances and their customer database when the Nextcom CRM system was implemented. – Profitability is good, and our customers receive excellent service. We have 100 percent confidence in the nice and talented employees from Sandefjord, says the Reach manager.

One system for the whole firm

Nextcom connects the entire puzzle into one system. That makes the workday very easy for us.

Maria Laxheim, Reach.

From using only a small part of the system in the beginning, Reach today has a complete, tailor-made system from Nextcom – which includes everything from customer care and staff to finance. “We are impressed with Nextcom CRM’s complete solution,” says Maria Laxheim, general manager of Reach.

Reach offers its customers comprehensive magazine subscriptions, so called “magazine packages” for popular titles for their waiting rooms, receptions, staff rooms and the like. Reach is owned by the company Bladpakken.

Covers everything

– We have tested several CRM systems, but were not very satisfied before we started using Nextcom’s system. A “kiosk-tipper” as we say in our industrye (Editorial note: a new product so good that people tip over newsstands.), she says.

– We have 2,500 customers in Norway. There are many puzzle pieces that need to fall into place daily. Bookings and cancellations come in by phone, sms and e-mail. Bills must be sent out, etc. All of this Nextcom’s systems manage to sew together in an image on the computer. It makes the workday very easy for all of us at Reach, says Laxheim.

She adds that Reach gained control of their own finances and their customer database when the Nextcom CRM system was implemented. – Profitability is good, and our customers receive excellent service. We have 100 percent confidence in the nice and talented employees from Sandefjord, says the Reach manager.

The workday becomes easier and more efficient when you have a great sales tool. Our conversion rate in sales increased from 75 to 98% using Nextcom’s system.

Thomas Nordholm, Tele2.
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Tjente mer penger på effektivt salgsverktøy

With the help of Nextcom CRM’s sales tool, Tele2 increased the conversion rate at their sales department from 75 to 98 percent. -The workday becomes easier and more efficient when you have an amazing sales tool,” says head of sales at Tele2, Thomas Nordholm.

Tailor-made and simple system

– We chose Nextcom CRM because they had the best sales tool in the market for our intended use, which could also be customized and built upon. At the same time, the system was simple and self-explanatory to use for our sellers and subcontractors. We were satisfied from day one, says Thomas Nordholm.

Tossed the time thieves and increased revenue

A good sales tool should not only give management control over reports and sales, it should also make the workday easier and more efficient for the sales representatives who are supposed to use it, says Thomas. – The tool should be easy to learn, it should work and provide good routines to avoid mistakes. The system can also be used both for sales and the back office. Previously, we had to switch between several systems, it was frustrating and took a lot of time.

Subcontractors also have access to the same system, which provides better commission control and better cooperation.

The new sales system has also contributed to increased sales. – The way the sales figures were presented has apparently created a sales competition that has given us increased sales. We did not see it coming, but of course it was a happy bonus, ”says Nordholm.

Personal and good service

Nextcom has given us personal service, been responsive and good at taking our input seriously. At the same time, they have been great at developing the system to our advantage, says Thomas Nordholm.

Tjente mer penger på effektivt salgsverktøy

The workday becomes easier and more efficient when you have a great sales tool. Our conversion rate in sales increased from 75 to 98% using Nextcom’s system.

Thomas Nordholm, Tele2.

With the help of Nextcom CRM’s sales tool, Tele2 increased the conversion rate at their sales department from 75 to 98 percent. -The workday becomes easier and more efficient when you have an amazing sales tool,” says head of sales at Tele2, Thomas Nordholm.

Tailor-made and simple system

– We chose Nextcom CRM because they had the best sales tool in the market for our intended use, which could also be customized and built upon. At the same time, the system was simple and self-explanatory to use for our sellers and subcontractors. We were satisfied from day one, says Thomas Nordholm.

Tossed the time thieves and increased revenue

A good sales tool should not only give management control over reports and sales, it should also make the workday easier and more efficient for the sales representatives who are supposed to use it, says Thomas. – The tool should be easy to learn, it should work and provide good routines to avoid mistakes. The system can also be used both for sales and the back office. Previously, we had to switch between several systems, it was frustrating and took a lot of time.

Subcontractors also have access to the same system, which provides better commission control and better cooperation.

The new sales system has also contributed to increased sales. – The way the sales figures were presented has apparently created a sales competition that has given us increased sales. We did not see it coming, but of course it was a happy bonus, ”says Nordholm.

Personal and good service

Nextcom has given us personal service, been responsive and good at taking our input seriously. At the same time, they have been great at developing the system to our advantage, says Thomas Nordholm.

We have increased the efficiency of our call center by 300 percent per salesperson.

Daniel Storløs, Enevo
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Effektiviteten tok tregangeren

– We needed a simple call system with no start-up costs and a good overview. Our choice fell to Nextcom CRM, and in no time the efficiency of our call center skyrocketed, ”says chief operating officer of Enevo, Daniel Storløs.

More efficient sales representatives

The system has enabled salespeople to be more productive and spend their time on what actually generates revenue; namely sales. After using predictive dialer, efficiency per vendor has gone up 300 percent.

Maximizing production time made it possible to operate profitably, while staying competitive in a crowded market.

More revenue to sales representatives

Customer calls is what a call center makes money from. With a response rate of around 30 per cent before we got Nextcom, much of the workday disappeared because of unnecessary waiting. The business therefore had to compensate with a higher rate per sale and hiring more salespeople to reach set targets. – After we got a new system we notice that motivation has increased and that there is real moxie in the office. With the voicemail module that comes with the predictive dialer, you don’t have to waste time on empty calls.

He further states that another benefit is that Nextcom has also developed a staff module that handles absences, holidays and the like for them. – Now we do not have to spend time on several HR systems and the extra costs they bring.

– I would recommend Nextcom’s solution to all call centers. We have been very pleased with both the product and the follow-up from the company, ”says Storløs.

Effektiviteten tok tregangeren

We have increased the efficiency of our call center by 300 percent per salesperson.

Daniel Storløs, Enevo

– We needed a simple call system with no start-up costs and a good overview. Our choice fell to Nextcom CRM, and in no time the efficiency of our call center skyrocketed, ”says chief operating officer of Enevo, Daniel Storløs.

More efficient sales representatives

The system has enabled salespeople to be more productive and spend their time on what actually generates revenue; namely sales. After using predictive dialer, efficiency per vendor has gone up 300 percent.

Maximizing production time made it possible to operate profitably, while staying competitive in a crowded market.

More revenue to sales representatives

Customer calls is what a call center makes money from. With a response rate of around 30 per cent before we got Nextcom, much of the workday disappeared because of unnecessary waiting. The business therefore had to compensate with a higher rate per sale and hiring more salespeople to reach set targets. – After we got a new system we notice that motivation has increased and that there is real moxie in the office. With the voicemail module that comes with the predictive dialer, you don’t have to waste time on empty calls.

He further states that another benefit is that Nextcom has also developed a staff module that handles absences, holidays and the like for them. – Now we do not have to spend time on several HR systems and the extra costs they bring.

– I would recommend Nextcom’s solution to all call centers. We have been very pleased with both the product and the follow-up from the company, ”says Storløs.

Nextcom’s system has given us full control and tranquility during a strong growth period – and at the same time ensured good management of our customers.

Jens Hetland, NextGenTel
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Stålkontroll i salgsleddet

– In many ways Nextcom CRM’s sales tool was a revolution in the way we got control of our sales operations, says director of product and project in NextgenTel (formerly Telio), Jens Hetland.

Grew in record time

– In 2011 the company was in a strong growth period. In a few months we grew from 30 to 80 sales representatives. We were dependent on a system that could handle the growth, give us control and at the same time ensure our customers were taken care of properly. Nextcom’s system gave us overview and calmness, he says.

Better customer service

–  We were also dependent on our subcontractors having rutines for customer service in contact with our customers. For us customer service is everything. That Nextcom could tailor-make a CRM-system that also took care of our customers, was perfect for us, says Hetland

Small company – big help

With the years the product has developed alongside new demands and specifications from NextgenTel.

– Nextcom’s CRM-system is so easy and self-explanatory we rarely need help. But when we do need improvements to the system and could use new functions, Nextcom are great to bounce ideas off of, and quick to solve our problems. They are just as effective and hands-on as they were in the beginning the first time I contacted them, Hetland finishes.

Stålkontroll i salgsleddet

Nextcom’s system has given us full control and tranquility during a strong growth period – and at the same time ensured good management of our customers.

Jens Hetland, NextGenTel

– In many ways Nextcom CRM’s sales tool was a revolution in the way we got control of our sales operations, says director of product and project in NextgenTel (formerly Telio), Jens Hetland.

Grew in record time

– In 2011 the company was in a strong growth period. In a few months we grew from 30 to 80 sales representatives. We were dependent on a system that could handle the growth, give us control and at the same time ensure our customers were taken care of properly. Nextcom’s system gave us overview and calmness, he says.

Better customer service

–  We were also dependent on our subcontractors having rutines for customer service in contact with our customers. For us customer service is everything. That Nextcom could tailor-make a CRM-system that also took care of our customers, was perfect for us, says Hetland

Small company – big help

With the years the product has developed alongside new demands and specifications from NextgenTel.

– Nextcom’s CRM-system is so easy and self-explanatory we rarely need help. But when we do need improvements to the system and could use new functions, Nextcom are great to bounce ideas off of, and quick to solve our problems. They are just as effective and hands-on as they were in the beginning the first time I contacted them, Hetland finishes.