CRM System

Nextcom’s Customer Relationship Management (CRM) system is an intelligent solution that helps you optimize customer contact, in order for you to you enjoy increased sales, lower costs, full control and satisfied customers.

With all the information and activities stored in one place, salespeople will get the workflow they need to provide good service to your customers. The customer service system can be customized and integrated with existing systems and be delivered as part of an enterprise resource planning system, so that it becomes an integral part of the company. In addition, we help you transfer information so you can get started easily with your new business system.

Nextcom delivers world-class intelligent sales and customer support systems.

Since 2006, Nextcom has developed communication solutions for over a hundred small and large international companies.

CRM as a sales tool

Set up systematic sales training with certification, encourage additional sales and productivity with engaging competitions. Streamline dialing with predictive dialer to get the most out of your salespeople.

Sales tools simplify the sales process so that salespeople have more time to contact more leads. The tool is a great measure to increase efficiency in the sales department and make your business grow even more

Customer service system

With good customer cards you streamline the work, and give a professional and serious impression on the customer. You will also be able to take advantage of functions like the telephone switchboard, the visitor system, and communication through SMS, e-mail and chat.

Unique customer cards

Intelligent Customer Relationship Management is the market’s first and only intelligent customer card system that provides a complete picture of the customer in one view and generates automatic customer follow-up patterns, to ensure highly efficient 360-degree customer communication.

The solution streamline your workday with optimized communication and task management like follow ups, meetings, surveys, offers, sales and order processing, as well as simple support management that immediately will lead to increased control, inventory turnover and customer satisfaction.

Product system

Intelligent Supply Chain Management manages product categories, individual products, checklists, order confirmations (SMS and e-mail), sales restrictions, bundle codes, pictures, storage of inventory, points and provisions per product, departments and more

This may be the market’s most dynamic and flexible product system, where you make it possible to adapt and integrate everything you may need to the product system with the help of a unique special function, without the help of external development or special competence (besides reading through a short user friendly manual or receiving a simple user training session from us).

Handling of lists

Intelligent Lead Management handles all existing and potential customer lists, which are uploaded manually or automatically with predetermined names and content that suits you. Set up lists with goals, budgets and the sales restrictions of departments, teams, people, products or providers, and more.

Perform segmentation of the lists based on userdefined and demographical criteria for optimal prioritization, secure efficiency with duplication control and receive an immediate overview with the statistics oversight.

System e-mail and SMS fuction

The email system and SMS function makes it user friendly and intuitive when you have to send offers or order confirmations to customers through SMS or e-mail.

Work queue

Keep overview with lists of tasks delegated to the consultants responsible.

You can set up and plan up to 50 lists (hybrid) with tasks for a consultant to work on going forward. When the task is accomplished, or if the consultant has questions about the task, the system will let you know so you are always on top of completed work.

Statistics center

Here you can see statistics about incidents, time spent, offers, follow ups, non-answers, no’s, sales totals, unconfirmed orders, departments, shifts, hours, days, methods, budgets, segments and more.

Shows statistics for every employee based on time spent per day and hour dedicated to sales, offers, follow ups, non-answers, no’s, meetings and support.

Content rich and motivational tv-statistics for people, teams, groups, departments etc. where they can compete between each other with built in clapping sound and more.

Integrated telephony.

Our system comes with integrated telephony that helps your employees perform the best customer service possible. With incoming calls the system retrieves the customer card so you get an immediate overview of the customer history.

With the opportunity for both manual and automatic calling, you can make the workday as efficient as possible for those responsible for calling both new and existing customers.

With integrated telephony you can effectivize the workflow at the customer center or telephone exchanges. At the same time you make sure every customer receives the follow up they expect.

Different settings

Intelligent Business Process Management (BPM) sets up how your company works. For example industry, purpose, templates, checklists, rutines, SMS, telephony, integration with third party providers and more.”

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