SMB Mobil is a Norwegian-owned mobile company with full Telenor coverage. They offer mobile subscriptions tailored to small businesses, and aim to reach 13,000 subscriptions by 2023. The company started up in the fall of 2021, and will be the right choice for both customers and partners.
Together with Head of Customer Service Johannes Andreassen, CEO Amund Helland tells in this article about the start-up and collaboration with Nextcom.
Automation in focus
The telecom industry is characterized by fierce competition combined with a high rate of change. Automation and digitization of work processes were therefore in focus when we started up in autumn 2021. Good processes and systems had to be in place before we gave up and focused on sales.
Right from the start, we have been keen to avoid complexity. We must have a short time from product development to launch, and offer short delivery times for new customers. Our goal is to have few but skilled suppliers.
Fast implementation and tailored solutions
We were familiar with Nextcom from previous companies, and were therefore confident that Nextcom was good at deliveries to the telecom industry. Nextcom has minimized the need for pre-projects and consulting hours. They want to be involved with the customer and its development over time, which means that you get minimal waiting time and ensure quick success with implementation.
During the implementation process, we were in close contact with advisors and developers at Nextcom. Testing of the various modules was carried out and Nextcom developed customized solutions to adapt the system to our wishes and needs.
Nextcom has contributed to the rapid development of important functionality – Amund Helland CEO SMB Mobil.
Full-fledged CRM system
We started with CRM Service, which is Nextcom’s customer service module, but quickly realized that the system could cover far more needs. Today we have a full switchboard solution for customer service, a ticketing system for incoming emails, automated email and SMS mailings, a telephony system for internal and external sales and a sales system for internal and external channels.
“Implementing Nextcom has been important for automating the delivery processes. Where we would have spent 2 minutes without Nextcom, we now spend 20 seconds. – Johannes Andreassen, Head of Customer Service
Collaboration creates results
Integration with a billing system that automates customer processes between Nextcom and Svea, and a customer service team with extensive industry experience, has led to short delivery times and good customer experiences. Using Nextcom also significantly shortens start-up times for new sales partners. Implementing Nextcom has been important for automating the delivery processes. Where we would have spent 2 minutes without Nextcom, we now spend 20 seconds,” says Johannes Andreassen.