TT Finans has multiplied its turnover in just a few years

It has been an extremely enjoyable and revenue-generating journey for us to adopt a well-functioning CRM system to organize all customer contact, both by phone, SMS and email. – Terje Danielsen, CEO and owner of TT-Group and TT finans.

The TT companies, with branch offices from Oslo in the south to Tromsø in the north, can look back on many good years as Nextcom customers.

– It has been an extremely enjoyable and revenue-generating journey for us to adopt a well-functioning CRM system to organize all customer contact, both by phone, SMS and email.

We were probably one of the first financial companies in their portfolio. With strict rules for handling data, they probably got stuck in the beginning. However, they fixed everything and gave us structure and control. As a result, our turnover skyrocketed,” says the TT Finans CEO.

As part of this long journey, the TT companies have changed many suppliers and acquired many new ones in both insurance and finance. Integrations with new web platforms, document management in connection with credit cases are good examples of how flexible and scalable the Nextcom system is.

Nextcom fixed everything and gave us structure and control. As a result, sales went through the roof,” says Managing Director and owner Terje Danielsen.

Chasing simplicity

TT Finans brings together all the vital services within banking, finance, insurance, financial advice, communications advice and accounting in one place. In 2011, CEO and owner Terje Danielsen was looking for a top-class customer management system.

We were initially looking for a simple CRM system that could help us keep track of incoming customers and our portfolio. By chance we came across Nextcom, which in 2011 was a small company with big ambitions. In competition with, among others, SalesForce, a world leader in the industry, we considered the Sandefjord company to be best in class. We haven’t regretted it for a day,” says Danielsen.

Terje Danielsen would also like to add that in 2021, the company once again went through a round of assessing Nextcom against a number of other systems. “Once again, we concluded that the current system is the best for our business.

Could others deliver the same? Most likely not as user-friendly. In addition, over the past few years we’ve developed a good relationship with Nextcom, who have always delivered the goods, no matter how difficult and complicated the tasks we’ve given them. We don’t need or want to change when we’re happy with the way things are,” says Danielsen.

Never needed an instruction manual

He goes on to say that he never saw the need for a user manual for the CRM system they got in 2011. Nextcom developed a number of good explanatory videos that can easily be used to familiarize new employees with the various functionalities.

TT Finans brings together all the vital services in banking, finance, insurance, financial consultancy, communications consultancy and accounting in one place. This requires a top-class customer management system.

The customer management system is incredibly simple, clear and well designed with good illustrations for us in management and the salespeople in the company. We don’t have time to familiarize ourselves with complicated CRM systems. The focus is on making money for our customers. We want to give customers an uncomplicated experience in contact with our call center as well as advisors. Should we get stuck, we have good personal service as well. We’ve been lucky enough to receive personal service from one of the founders of Nextcom who developed the CRM technology for us. It doesn’t get any better than that,” says Danielsen.

I can confidently recommend Nextcom to both newly established small businesses, as well as larger and heavier companies with both 50 and 100 employees with departments across both cities and countries.

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