Advice and support
With us, developers and advisers sit under the same roof. Proximity to customers is important to us.
Support agreements
Most support cases can wait until regular opening hours, but sometimes things arise that need to be fixed immediately. Therefore, you have the opportunity to sign a support agreement tailored to your needs.
Bronze
3 hours free (Mon-Fri 08:00 – 15:30) (* 1)
One contact person at Nextcom (* 2)
1) Price per support hour is NOK 490, – excl. VAT. Support after 15:30 Monday to Friday, as well as Saturday, Sunday and other holidays, the price per started support hour is NOK 980, – excl. VAT. Extra training / review in addition to our setup packages has a price of NOK 890, – excl. VAT per hour started. Training / review is only possible Monday to Friday between 09:00 – 15:00, and by appointment.
2) Development on request. Price per hour NOK 1,490, – excl. VAT. Urgent development costs NOK 2,990, – excl. VAT per hour started.
Silver
5 hours free (Mon-Fri 08:00 – 15:30) (* 1)
Nextcom helps with the setup of new users in the system (* 2)
Nextcom provides contact with external suppliers connected to the system
One contact person at Nextcom
1) Price per started hour is NOK 490, – excl. VAT. Support after 15:30 Monday to Friday, as well as Saturday, Sunday and other holidays, the price per started support hour is NOK 980, – excl. VAT. Extra training / review in addition to our setup packages has a price of NOK 790, – excl. VAT per hour started. Training / review is only possible Monday to Friday between 09:00 – 15:00, and by appointment.
2) Development on request. Nextcom Support is granted permission to create new user licenses on behalf of the customer in accordance with the user overview sent to Nextcom from the customer.
Gold
No limitation on hours (Mon-Fri 08:00 – 22:00) (* 1)
Nextcom helps with the setup of new users in the system (* 2)
Nextcom provides contact with external suppliers connected to the system
Support number open between 08:00 – 22:00
Three contact persons at Nextcom
1) No limitation includes support and assistance for internal use. Development, system customizations and reports do not fall under user support. The price per started support hour is NOK 490, – excl. VAT. Support after 15:30 Monday to Friday, as well as Saturday, Sunday and other holidays, the price per started support hour is NOK 980, – excl. VAT. Extra training / review in addition to our setup packages has a price of NOK 890, – excl. VAT per hour started. Training / review is only possible Monday to Friday between 09:00 – 15:00, and by appointment.
2) Development on request. Nextcom / Nextcom Support is granted permission to create new user licenses on behalf of the customer according to the user overview sent to Nextcom from the customer.