Telephony, switchboard and dialer
Get integrated dialer, lines and telephony in your own system. In addition, you get special features specifically designed for sales offices and contact centers, including one of the market’s best predictive dialer systems.
Integrated telephony.
Outgoing telephony
The system is flexible and you have many choices. When the consultant receives a customer card, the system can be set up to:
- Manual or automatic dialing
- Call after a given time
- Click on phone number to call
You can also set up the call to be hung up automatically when the consultant has saved an event on the customer. You can also specify the number to be displayed to the recipient of the call.
Inbound telephony
When a customer calls in, the system searches for the number, retrieves the customer card where previous events are displayed, and then notifies the consultant who is the “owner” of the customer.
The call can be transferred manually or automatically to another consultant or mobile phone. If the number is not already in the system, a new customer card is automatically created for further handling.
If desired, you can get pre-filled information from 1881 or MatchIt, more thorough financial analyzes from Bisnode, such as credit rating, rating, etc.
Predictive dialer, for efficient customer contact
Predictive dialing is a method of reducing the time a consultant sits and waits to have a call. In many cases it takes a long time because there are many who do not respond. Predictive dialer automates calling to several potential customers at the same time and puts the call directly to a vacant consultant when a customer is on the line. The time it takes from the customer corresponding to the call being set to the available consultant is less than a second.
Efficient from your home office
Predictive dialing makes it easy for customer care agents and salespeople to be efficient, even when working from home. All you need is a PC, a headset and an internet connection.
Switchboard
We offer a professional switchboard solution for medium-sized and large companies with switchboard functionalities such as voicemail, welcome greeting (IVR), menu selection, queue with statistics, time routing, forwarding, recording and listening.