Support

For us, proximity to the customer is important. We assist with support before, during and after implementation.

Training and rollout

The vast majority of companies probably expect CRM systems to be so intuitive that you can get started in record-time without any special training.

We create and adapt training that suits your needs, so you can be sure that everyone involved has the best conditions for success. If employees do not use the system as intended, the return on investment will be lower than its potential.

Nextcom has extensive experience with customer training. To achieve a good result, we focus on customer-adapted training. The people at Nextcom jointly prepare content and methods to ensure the best possible goal-achievement in each individual project phase – or even a more ad hoc variant, if desired.

The training is adapted in form and content to create value for both the individual and the organization as a whole. To achieve this, we offer different training methods for different situations.

Whether the method chosen is classroom teaching, workshops, one-on-one teaching, or “online” sessions, is decided on the basis of what is most appropriate in terms of cost/benefit value.

The training is to the farthest extent based on the work processes of the employees. This perspective aims to map and adapt a simpler and more streamlined everyday life.

Support agreements

Most support cases can wait until regular opening hours, but sometimes problems needing immediate attention occur. To put you in control, we give you the choice of signing a support agreement, tailored to your needs.

Bronze

kr. 990,- ex VAT. per month

3 hours free (Mon-Fri 08:00 – 15:30) (* 1)

One contact person at Nextcom (* 2)

1) Price per support hour is NOK 490, – excl. VAT. Support after 15:30 Monday to Friday, as well as Saturday, Sunday and other holidays, the price per started support hour is NOK 980, – excl. VAT. Extra training / review in addition to our setup packages has a price of NOK 890, – excl. VAT per hour started. Training / review is only possible Monday to Friday between 09:00 – 15:00, and by appointment.

2) Development on request. Price per hour NOK 1,490, – excl. VAT. Urgent development costs NOK 2,990, – excl. VAT per hour started.

Silver

kr. 2490,- ex VAT. per month

5 hours free (Mon-Fri 08:00 – 15:30) (* 1)

Nextcom helps with the setup of new users in the system (* 2)

Nextcom provides contact with external suppliers connected to the system

One contact person at Nextcom

1) Price per started hour is NOK 490, – excl. VAT. Support after 15:30 Monday to Friday, as well as Saturday, Sunday and other holidays, the price per started support hour is NOK 980, – excl. VAT. Extra training / review in addition to our setup packages has a price of NOK 790, – excl. VAT per hour started. Training / review is only possible Monday to Friday between 09:00 – 15:00, and by appointment.

2) Development on request. Nextcom Support is granted permission to create new user licenses on behalf of the customer in accordance with the user overview sent to Nextcom from the customer.

Gold

kr. 4990,- ex VAT. per month

No limitation on hours (Mon-Fri 08:00 – 22:00) (* 1)

Nextcom helps with the setup of new users in the system (* 2)

Nextcom provides contact with external suppliers connected to the system

Support number open between 08:00 – 22:00

Three contact persons at Nextcom

1) No limitation includes support and assistance for internal use. Development, system customizations and reports do not fall under user support. The price per started support hour is NOK 490, – excl. VAT. Support after 15:30 Monday to Friday, as well as Saturday, Sunday and other holidays, the price per started support hour is NOK 980, – excl. VAT. Extra training / review in addition to our setup packages has a price of NOK 890, – excl. VAT per hour started. Training / review is only possible Monday to Friday between 09:00 – 15:00, and by appointment.

2) Development on request. Nextcom / Nextcom Support is granted permission to create new user licenses on behalf of the customer according to the user overview sent to Nextcom from the customer.

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