Specially designed for sales and customer service
- Easy to integrate with existing system
- Increases efficiency
- Easy to use
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Streamline your existing CRM with Nextcom as an add-on
Do you already have a CRM system such as Microsoft Dynamics, Salesforce, Oracle Siebel, SAP, Sugar CRM or ZOHO? With Nextcom as an add-on, you can take your system to the next level. Many of our customers have achieved increased efficiency, higher turnover and better conversion rates by combining their existing system with Nextcom.
Nextcom is designed to integrate seamlessly with your current CRM, providing you with an intuitive and user-friendly interface, customized for sales and customer service. The system is easy to use, quick to get started with and provides immediate effect in everyday life.
“We have integrated Nextcom CRM Sales with Salesforce, and it works very well. Nextcom gives us full control, and the salespeople’s working day has become more efficient. They are always in control of which customers to follow up and where in the sales process the customer is. This means that we can adapt our communication to the customer, which provides a better customer experience. Nextcom’s system is easy to familiarize yourself with, it has good opportunities for integration with other systems and simply makes everyday life easier administratively.”
Martin Malmo, General Manager, Mr. Mobile
Do more with what you already have – use Nextcom as an add-on!
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Sales & Service
- Nextcom ensures that all processes are optimized and automated, with a 360° overview of the customer in one view.
- Tailored pipeline for overview of sales and forecasts. Full control at every stage of a sales process.
- Overview of products you sell. Customize with a wide range of options.
- Advanced features for managing lists.
- Tailored statistics center with overview of sales, calls, budgets, etc.
Can be integrated with others:
Packed with intelligent and useful functionality
With Nextcom you get the extra features you need. Listed below are some of the features:
Intelligent customer card
The market’s first and only intelligent customer card system that provides an overall picture of the customer in one view and generates automatic customer follow-up patterns to ensure efficient 360-degree customer communication
Pipeline sales tool
As a sales tool, our pipeline function gives your company a fantastic overview and control of all sales cases, projects and delivery processes. The pipeline tool provides an overview of prospects and where they are in the sales process. All events in the customer journey are registered in the system. Progress in the sales process is measured and salespeople weight the value of the prospect with a percentage in relation to how far along the sales process they are. In this way, managers know exactly how far along the sales process the various prospects are and have a better basis for creating budgets. Read more about pipeline here.
Sending offers and order confirmations
Offers and order confirmations are easily sent to the customer via e-mail or SMS. Approval of offers is automatically registered by the system.
Statistics
Here you will find statistics on events such as, time consumption, offers, follow-up, no response, no and total sales, unconfirmed orders, department, shifts, hours, days, methods, budget, segment etc. The system can display statistics for each individual employee based on time consumption pr. day and hour used for sales, offers, follow-up, no answer, no, meeting and support.
Ticket system
Gain full control over customer communication with your own ticketing system. One number follows the entire customer case and ensures that all communication about the same case is in the same place.
Customer surveys
Make it easy to follow up on your existing customers with surveys directly from your CRM system. Get the answers and information you want from your customers and analyze the results in the reporting and analysis tool.
List management
The intelligent list management system handles all existing and potential customer lists, which are uploaded manually or automatically, with predefined names and content of your choice. Here you can set up lists by purpose, budget, sales restrictions, department, team, group, person, product and supplier. Segment the lists you may want, according to custom and demographic criteria. All lists also contain a detailed statistics overview.
Switchboard
The switchboard solution for medium-sized and large companies. The solution has switchboard functionalities such as voice message and welcome greeting (IVR), menu selection, queue with statistics, time routing, forwarding, recording and listening.
For a complete product overview, click here.
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